Director Infrastructure & Workplace

JOB TITLE

Director Infrastructure & Workplace | MAF Global Solutions | Global Solutions UAE

Role Summary

The Director of Infrastructure and Workplace is a crucial member of the MAF Technology leadership team. He/She holds a key leadership role to navigating the rapidly evolving realm of technology. The main responsibilities involve strategic planning, overseeing infrastructure delivery, managing cloud migration and data centre consolidation, business continuity, ensuring top-notch end-user support, and planning strategic technology upgrades. This position could either be located in Egypt or the UAE

ROLE PROFILE

• Strategic Planning: responsible for developing and executing the IT infrastructure strategy for the organization, keeping in mind the company’s short and long-term objectives. This includes evaluating IT systems to ensuring alignment with business goals.
• Infrastructure Operations: accountable for the efficient functioning of the IT Services. Overseeing network management, user and access management, database administration, system operations, and are responsible for enforcing quality assurance processes.
• Digital Workplace: developing and implementing a digital workplace strategy. This involves understanding the organization's needs and identifying the right digital tools and platforms that can enhance workflows and processes.
• Cloud Migration: Ownership for the strategy and execution of all initiatives related to migrating the organization's servers, databases, applications, and other computational workloads to the cloud.
• Data Center Consolidation: planning and overseeing the consolidation of multiple data centers, aiming for streamlining operations, reducing costs, and improving IT service delivery.
• Vendor Management: The role must negotiate contracts, manage relationships, and assess performance managed services vendors and third-party entities. Ensuring terms of all agreements are fulfilled and audit their contribution to organizational goals.
• Business Continuity: responsible for creating and managing tech-enabled business continuity plans, which are blueprints that the organization will follow in the event of a business disruption to ensure minimal impact on essential operations.
• Reporting: transparent and regular reporting on the performance and health of the IT infrastructure and services. This includes preparing and presenting detailed reports on service availability, system uptime, incident resolution time, and other KPIs.
  
  

Requirements

• Master’s or bachelor’s degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.
• 15 or more years of experience in IT Service Operations, Infrastructure or relevant technology leadership.
• Proven experience in similar roles with a focus on strategic planning, tech service operations, cloud migrations, and data center management.
• Broad knowledge of IT systems, including databases, network systems, cloud solutions, and cybersecurity measures.
• Strong leadership skills with experience managing complex cross-functional projects and teams.
• Preferred Qualifications: (CGEIT, CISSP, PMP, ITIL, CISA, CCNP, AWS Certified Solutions Architect).