E-COMMERCE EXECUTIVE (32284)

“The world is yours with Meliá”
Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family
It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step
Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?
REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed
Your Tasks:

• Execute the implementation of the sales strategy, helping to meet the budget and thus ensure the achievement of the targeted revenue for the assigned hotels.
• Follow up on action plans for Direct Customer and OTAs.
• Supporting the review of campaign uploads as well as campaign tracking.
• Ensure the implementation of the MHI pricing model in the E-Commerce segment in the hotel by following up on the various audits.
• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.
  

Your Profile:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in e-commerce management or online retail.
• Strong understanding of e-commerce platforms.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and meet deadlines.

At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page
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