Housekeeping Rooms Controller

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As Housekeeping Rooms Controller, We Rely On You To

• Act as a liaison to coordinate the operations between Housekeeping, Engineering, Front Office, and Laundry
• Record and resolve issues with discrepant rooms with the Front Desk
• Ensure timely cleaning of vacant dirty rooms and assigning priority rooms or rooms that were previously on ‘Do Not Disturb' status
• Follow all company, safety and security policies and procedures
• Assist Housekeeping Management in managing daily operational activities
• Complete all the required housekeeping paperwork
• Develop and maintain positive working relationships with others and support the team as required
  
  

We Are Looking For Someone Who

• Has experience within a 5* hotel environment
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Communicates with fluency in English
• Enjoys problem solving with a can-do attitude
• Has strong interpersonal skills and enjoys being challenged
• Takes pride in being a hotelier and enjoys interacting with people