Manager Business Process Improvement, dnata TRavel

Job Purpose

dnata Travel Group represents the travel division of dnata one of the worlds largest air and travel services providers Consisting of more than20 leading international travel brands we are proud to serve our global customer base as a leading award-winning travel services provider.

As Manager Business Process Improvement, you will lead strategic initiatives that enhance operational efficiency, streamline business processes, and drive performance excellence. You will provide leadership in optimizing workflows, and implementing best practices, ensuring the business operates at peak efficiency, whilst having a data-driven approach, strong cross functional collaboration, and the ability to influence change at all levels of the organization. This is a full-time role and is based in our Dubai office.

In This Role, You Will

• Assess and redesign business processes to eliminate inefficiencies and improve scalability.
• Define and track key performance indicators (KPIs) to measure operational success using Business Intelligence and Data Analytics.
• Develop frameworks and governance models to ensure consistent execution of current and future operational strategies.
• Contribute to effective budgeting and collaborate with Workforce Management and Global Operations teams to optimize operational effectiveness initiatives.
• Oversee the implementation of new processes, tools, and systems that enhance efficiency.
• Manage process improvement and automation projects across multiple functions.
• Provide guidance and training to operational teams to enhance capabilities in process optimization.
• Act as a strategic advisor to senior leadership on operational improvements and process optimization.
• Lead cross-functional teams in designing and executing large-scale transformation initiatives and champion a culture of continuous improvement, operational agility, and innovation.
• Benchmark and include best industry practices and influence key stakeholders to understand and adopt best practices, digital solutions, and automation.
• Lead and motivate a team ensuring efficient implementation of business strategies. Develop staff through performance management setting clear objectives to achieve optimal performance. Conduct regular reviews of monthly KPI performance reports to ensure all staff are performance managed to the appropriate levels.
• Monitor and analyse operational performance, ensuring sustained improvements and business impact.
• Deliver executive-level reports and insights on operational effectiveness and key initiatives.

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelor's degree or Honours in business, operations, IT or a related field.
• Minimum 10+ Years of experience in operations, process improvement, or business transformation.
• Experience in fast-paced, complex environments, preferably in manufacturing, planning, FMCG, retail, or financial services.
• Proven record in driving efficiency, cost reduction, and large-scale transformation.
• Strong background in data analytics, automation, performance monitoring and data-driven decision-making to improve efficiency.
• Ability to influence senior stakeholders and cross-functional teams.
• Experienced Project Manager with process optimization expertise in Lean, Six Sigma, and automation.
• Strategic thinking in aligning operational strategies with business goals.
• Ability to leverage digital tools for operational excellence.

You Will Have An Edge, If You Have

• 5+ years in a leadership role, fostering a culture of continuous improvement.
• Risk & Compliance awareness ensuring adherence to safety and regulatory standards.

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.

Recruitment Process and Timeline

dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers