Middle East Service Operations Engineer - Manager

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

We are seeking an experienced Middle East Operations Engineer - Manager to join our Leadership Services team in Dubai.

This role leads, develops and manages the Service Operations business in the Cluster for the EMEA Services Business Unit. This includes Power Quality, Power Distribution, Life Safety Service Operations, Field Engineering and Service Coordination, looking to drive operational synergies between the Services operations cross divisions in scope. Responsible for creating a compelling Service Value Proposition for the Cluster area in scope to support growth, innovation and profit plan requirements, whilst applying the Eaton standard work practices as defined by EBS and driving Eaton’s Zero Safety Culture.

Operations

What you’ll do:

• Ensures the highest level of safety standards are implemented and aligned with MESH, Eaton's Zero Incident Safety Culture as well as national guidelines and procedures.
• Manages of Field Service Engineering teams. Ensure efficient utilization of Engineer force, compliance to H&S regulations, Field Audits, Training and development.
• Drives Operational Standardization across the Cluster, including operational improvements in field engineering, back office functions and service coordination in the Cluster
• Acts as an escalation point for customer, technical and operational issues, coordinating the teams to solve the issues ensuring collaboration withing the required parties: factories, technical teams and EMEA Service team
• Facilitates as applicable in the implementation and delivery of improved Field Service Systems
• Contribute to the EMEA Service Strategic Plan to ensure growth and sustained profitability in line with Eaton's overall strategic goals - particularly focused on EMEA productivity expectations.
• Defines performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organization.
• Interacts with the EMEA Central Service Operation Manager on standards implementation, and participate in identifying, defining best practices and new standards
• Collaborates with other operational teams in the country to identify and implement synergies.
  
  
  

Leadership

• Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes.
• Develops, inspires, motivates and manages the team to achieve business goals.
• Identifies and develops possibilities for future business growth
• Builds Organizational Capability by developing competencies as well as identifying talent gaps.
  
  
  

Qualifications

• Bachelor’s degree in electrical engineering or equivalent required
• 10+ years of experience in Operational Management in the Middle East
• Experience with Hyperscale Datacenter and Oil & Gas Industry preferred
  
  
  

Skills

• Field engineering services experience (electrical/mechanical)
• Experienced people manager
• Ability to influence key stakeholders
• Intercultural awareness
• Strong communication and interpersonal skills for internal and external representation
• Time management and delegation skills
• English fluency (verbal/written)
  
  
  

What We Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Strong, agile and diverse team locally and globally
• Strong processes and state-of-the-art systems and tools
• Structured employee development processes, open feedback culture with development plans
• Detailed induction support and well-structured onboarding
• Balance your work and life with a hybrid worktime model
  
  
  

Living And Working In Dubai

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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