Order Taker
Dusit Thani Mactan Cebu
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
- Answers the telephone in English in a courteous and friendly manner.
- Recommends & suggests menus or special offers to guests. Also, double-checks with the guests in regard of their special allergy or medical condition to ensure guests safety.
- Makes sure to pass on the guest’s orders accordingly and professionally to ensure guest’s satisfaction. Repeats details of guests and their orders to avoid any mistake.
- Follows up with the guests order to ensure the prompt delivery within timely manner.
- Have the knowledge of food items, wine and service procedures to deliver the Five-star service exceeding guest expectation.
- Prepares the mis-en-place (as per Manager’s order).
- Maintains service stations and operating equipment to maximize the productivity and the smooth flow of operation.
- Works in co-ordination with all other staff including Kitchen to provide the prompt and professional service to guests.
- Assists colleagues with general cleanliness.
- Checks accuracy of all data in “Cashier Balance Report” against the actual invoices.
- Processes the payment, which may be paid by cash, city ledger or guest folio correctly according to accounting and bank procedures.
- Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.
- Maintains proper and professional grooming appearance:
- Hair, short and clean (tied back)
- Hand and nails – cleaned
- Uniform – Impeccable
- Personal hygiene – Immaculate
- Attends daily briefing and de-briefing as required by supervisors.
- Participates in all training organized by hotel management to improve the service, skills and knowledge.
- Reports guest feedback to supervisors to improve the service.
- Performs other duties as assigned by supervisor.
- Reports to the Assistant Room Service Manager/ Room Service Supervisor.
- Relates to co-employees within service, kitchen and other department in the performance of his/her job.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum Education of Vocational diploma/ Short Course Certificate in Food & Beverage Services Management or equivalent
- Exposure in hospitality business is desirable
- Pleasant personality with good communication and interpersonal skills
- Computer literate
- Have excellent English communication skills both in written and spoken
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