Presales Engineer
Barco
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Key Responsibilities
You will work with the sale team drive sales using your technical knowledge, your technical account management skills, sales ability, and a strong customer-first focus. He or she will work closely with our Territory Manager in the Middle East to achieve the desired targets.
You will work with the sale team drive sales using your technical knowledge, your technical account management skills, sales ability, and a strong customer-first focus. He or she will work closely with our Territory Manager in the Middle East to achieve the desired targets.
- Provide pre-sales technical assistance, product education and demo support for Medical Display Product and Solutions as required and help Barco and Partnersales teams with the preparation of tender documents.
- Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers.
- Provide QA instruction and connectivity to end users allowing them to take full advantage of our QA Web platform.
- Utilize data metrics in QA platform to engage Barco sales teams, partners, and end users, thereby reviewing their project plans
- Create, manage and execute on support contracts
- Identify potential end users; work with the Barco and Partner sales teams on planning and organizing sales opportunities
- Manage customer relations by soliciting and logging client feedback. Determine the best solution for the client in collaboration with the Product management team
- Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management.
- Position may require up to 70% travel in region. (MEA)
- Attend, manage and participate in all required shows, meetings and training sessions.
- Be familiar with connectivity including inputs/outputs in relation to our products and be able to troubleshoot with customers as needed.
- Remain up to date on local regulations in the assigned region
- Bachelor degree; Degree in Engineering or Radiography is a plus
- Experience in a consultative selling environment in the Medical Display Technology Industry
- Good understanding of Medical Imaging Display Technology, Solutions and Eco System
- Experience in network confi guration (e.g. VPN setup, fi rewall confi guration, routing) is preferred
- Excellent relationship management, communication and presentation skills
- Familiar with MS Office Suite, particularly Excel and Powerpoint
- Technical curiosity and a natural fl air for technical application
- Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and off erappropriate action plans towards resolution.
- Able to communicate in Arabic (native) and English
- Experience with Salesforce (CRM), Radiology devces or components is a plus
- Experience in a PSE team is a plus
- Experience in cross functional matrix organizations
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