Project Manager

The Project Manager will plan, execute, and effect the successful sign-off of InterSystems Corporation (TrakCare and HealthShare) projects within a country according to strict deadlines, within scope and within budget. The Project Manager is accountable for project success and the day-to-day management of project execution which includes acquiring resources and coordinating the efforts of team members in order to deliver projects according to agreed contracts, plans and project milestones. The Project Manager will define the project’s objectives and oversee quality control throughout its life cycle adhering to the controls within the InterSystems ARIES Customer Engagement Methodology. He/she will be responsible for monitoring customer and any third-party obligations and escalation of any agreed project variances. The Project Manager must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 nights away from home each week.

Discovery

• Work alongside the InterSystems Sales team to prepare necessary Discovery Project Management collateral
• Visit customer sites with the Sales team to undertake Discovery through site surveys and customer meetings
• Assess the proposed customer’s capability and project team to establish their capability to execute the proposed project and work with the proposed customer to address any gaps or weaknesses to ensure (as far as possible) that the customer will be able to fulfil its obligations under the proposed contract in a timely and effective manner
• Prepare proposed InterSystems team in terms of introductory sessions and familiarisation with customer and project
• Contribute to Discovery processes and documentation; reviewing proposal and tender documentation prior to release to the customer, providing a draft implementation plan at an appropriate level of detail to be incorporated into the contract
• Provide an assessment of all proposed third-party device and system integration requirements
• Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
• Prepare the Launch project activities with the customer
  
  

Launch

• Manage allocated InterSystems project team members and influence them to take positive action and accept accountability.
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)
• Produce the detailed Project Implementation Plan
• Manage the Project Plan in collaboration with customers
• Define the resource plan and ensure that this is kept up to date throughout the lifecycle of a project
• Produce the Requirements Traceability Matrix
• Produce and maintain the Risk Register
• Produce Quality and Business Continuity plans as required
• Ensure that InterSystems project costs are set up and maintained using agreed InterSystems systems throughout the lifetime of the project
• Escalate any risks or issues to InterSystems Head of Projects through agreed reviews and reports
• Attendance at Project Boards throughout the lifecycle of the project through to Sustain stage
• Produce an agree End Stage report with customer Project Manager for Board signoff
  
  

Setup

• Produce Change Control Notes (CCNs), as changes are proposed to manage and control all proposed changes to the project scope
• Manage key project risks and take early action to mitigate
• Close tracking of any project delays with the customer Project Manager, take remedial action to address potential project delays, communicating these potential delays and the respective remedial action to the governance body as required
• Organise Readiness Assessment meetings with internal InterSystems PMO or equivalent and share outcomes with customer Project Manager and the governance body
• Prepare and agree with customer Project Manager End Stage report for Board approval
  
  

Adoption

• Ensure customer level of process definition and testing is sufficient for a successful and clinically safe Go-Live
• Ensure that the customer staff trained by InterSystems have all been trained to a satisfactory level
• Ensure that the customer staff to be trained by the customer themselves have all been trained by the customer and that the customer warrants that such staff have been trained to a satisfactory level
• Complete internal Handover to Support document to ensure Service Management are read to assume responsibility before Go-Live
• Introduction of the appropriate InterSystems support staff to customer
• Organise Go-Live readiness assessment with InterSystems PMO or equivalent and share outcomes and actions with customer Project Manager and the governance body
• Prepare appropriate Milestone Certificates relating to Go-Live and agreement with customer
• Lead InterSystems activities during the cutover period in association with the customer
  
  

Sustain

• Produce the Project Closure Report including Lessons Learned
• Be part of the wider InterSystems Project Management team in terms of identification and implementation of Business Improvements
• Prepare any post Go-Live patch implementation with any agreed work off items with Service Management
• Produce, agree and execute any Deployment Verification Milestone with customer
• Agreed handover to InterSystems Service Manager or geographical equivalent
  
  

Essential

Skills and Experience

• Project Management experience delivering multi-stranded integrated Healthcare solutions in a customer facing role within healthcare organisations which may be government/public and/or private sector businesses
• Experience of full project lifecycle through initiation, execution, Go-Live and closure
• Direct healthcare knowledge or 3+ years’ experience with a Health Information System (HIS) highly preferred
• Experience managing resources, time tracking, budgets and forecasting
• Experience leading a diverse / multi-disciplined team
• Experience communicating across all levels of an organization
• Experience in managing contracts including third-party contract
  
  

Education & Training

• University degree or 10+ years’ experience managing large, complex projects preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Project Management qualification such as Prince2, PMP or PMI
• Senior level management training
• Proficiency in English
  
  

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.