PwC Academy - L&D Project Management Senior Associate - Dubai

Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

About PwC’s Academy

PwC’s Academy is the learning and education business of PwC. We are committed to supporting the sustainable growth of talent across the region. Our offerings cover a wide range of professional qualifications, technical and soft skills training across all industries and levels.

Role Overview

As a Senior Associate, you will play a key role in managing the end-to-end operations and client servicing of professional training programs. You will be responsible for coordinating trainers, supporting students, ensuring high-quality delivery, and maintaining seamless operational execution for both corporate clients (B2B) and individual learners (B2C).

Key Responsibilities

• Coordinate and manage the full delivery cycle of Profissional qualification programs and Training programs.
• Liaise with trainers to align on session plans, availability and content logistics.
• Manage client and student communications including onboarding, schedules and issue resolution.
• Organize venue bookings, exam logistics, and materials distribution for in-person training.
• Track and report on attendance, feedback, and performance metrics.
• Assist in financial processes including invoicing, budget tracking, and payment follow-ups.
• Ensure delivery quality by collecting feedback and initiating continuous improvement actions.
• Ensure compliance with organizational project governance standards.
  
  

Required Skills & Experience

• Bachelor’s degree in Business, Education, Finance or related field.
• 3–6 years of experience in education/training operations, client servicing or project coordination.
• Prior experience in a professional training institute, business school or EdTech platform is preferred.
• Strong communication, interpersonal and problem-solving skills.
• Proficient in MS Office (Word, Excel, PowerPoint); experience with LMS platforms is a plus.
• High attention to detail and ability to manage multiple priorities under pressure.
• Flexible to support evening and weekend classes as required by training schedules.