Reservations Agent

Studio M Hotel Al Barsha


Date: 9 hours ago
City: Dubai
Contract type: Full time
As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

  • Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
  • Provide information about room availability, rates, and hotel amenities.
  • Ensure accurate and efficient processing of guest reservations.
  • Address guest inquiries and concerns related to bookings and accommodation.
  • Verify guest information and payment details to confirm reservations.
  • Offer assistance and recommendations to guests based on their preferences and needs.
  • Promote special offers, packages, and discounts to enhance the guest experience.
  • Maintain up-to-date knowledge of hotel policies, procedures, and room types.
  • Collaborate with the reservations team to ensure accurate room inventory management.
  • Assist with group reservations and bookings as needed.
  • Uphold a high standard of customer service and professionalism in all interactions.
  • Participate in ongoing training to improve reservation skills and knowledge.
  • Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
  • Adhere to the company’s environmental, health, and safety procedures and policies.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Spa Therapist

Bab Al Shams Desert Resort, Dubai
3 hours ago
( 17534 )Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart...

Middle East AI Lead

Edelman, Dubai
5 hours ago
Edelman is seeking a Middle East AI Lead to drive adoption and integration of AI across our internal operations and client work. Reporting into our EMEA AI leadership, this is a key strategic role focused on market enablement, execution, and commercial impact. You’ll partner closely with client, sector, and specialty leaders to embed AI into daily workflows, client programs, and...

Insurance Advisor - Individual Life | Financial Services| Orient Insurance PJSC

Al-Futtaim, Dubai
6 hours ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim...