Retail Finance Application Technology Lead

Role : Retail Finance Application Technology Lead
Location : Abu Dhabi

Role Purpose:

Act as facilitator for transforming business requirements into effective solutions within Consumer Finance Solutions and Channel Applications as a key role. The incumbent is responsible to review business requirements, liaise with Internal / External parties to find and supervise the evaluation of a suitable solution The requirements discussion proposes enhancements to business/ technical processes for better automation of respective business, overseas project activities and ensures that implementation is as per defined standards.

Manage the production systems within IT owned by Retail Consumer Finance

Raise and follow up required change requests and tickets in service manager.

Prepare/Review IARs and related documents related to projects and tasks for approvals.

Gathering requirements from Business users for projects, tasks, operational requests and enhancements for technical teams

Coordination between project and business teams during the execution of projects and tasks.

Support for UAT of projects and tasks including preparation of documents and approvals.

Support Go-live and post go-live activities for assigned projects and tasks

Support Business users to translate ADIB Business requirements to vendors (In Technical steps) and vice-versa.

Escalate issues and suggest corrective actions. Timely follow up on assigned Projects and Tasks.

Follow-up and track services, coordinate vendor support issues, respond to service tickets in a timely fashion.

Track, resolve and report incidents and known errors through the approved processes.

Follow the mandatory and obligatory standards set by the management in delivering the services.

Completion of the assigned tasks to satisfy the users’ needs and within the agreed upon time parameters.

Execute the ad-hoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, internal IT objectives related to ADIB group including international expansion.

Support “Go-Live and “Post go-live” activities for projects and any releases to production.

Key Accountabilities of the role
Operational Support

• Follow-up and track services, coordinate vendor support issues, respond to service tickets in a timely fashion.
• Track, resolve and report incidents and known errors through the approved processes.
• Follow the mandatory and obligatory standards set by the management in delivering the services.
• Execute any relevant task assigned to him by ADIB IT senior management within timeframe agreed upon.

Communication

• Attend all the team meetings, one to one meetings to have a high level of communication culture.
• Timely response to email, tasks assigned and effective follow up with various stakeholders.
• Prepare tasks status reports and submit to stakeholders on timely basis.

Documentation / Process Ownership

• The incumbent is responsible take ownership, maintain & update documented processes or documentation related to his job function. In the event where processes or documentation are shared, the incumbent shall be responsible to inform the owner of any document about required changes or improvements.

People & Attendance

• Co-operate with the team members in a cohesive and professional manner and proactive good attendance habits and maintain the reporting hierarchy in all matters.
• The incumbent should adhere to working hours, which might require working for extended hours depending on job nature and task assigned.

Information Security

• Maintain information security related to ADIB, throughout the period of employment.
• As soon as possible, report and potential or actual risks or incidents affecting the security of information to the helpdesk.
• Maintain Risk Free/control IT environment at ADIB.

Specialist Skills / Technical Knowledge Required for this role:

• FinnOne end to end lending process, Java, web logic, Interface knowledge, Oracle, SQL, Sybase, Unix, PRIME Card Solutions as part of Technical Knowledge
• Project Management
• Problem Solving
• Conflict Resolution
• Risk Management
• Communication (both up and down stream)