Room Controller

Job Description

PRIMARY RESPONSIBILITIES:

Responsibilities

As a Rooms Controller you are responsible to facilitate the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as:

• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
• Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
• Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
• Attend to all guest inquires, that are directed to them, in a professional and helpful manner
• Ensure all arriving guests’ rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up-to-date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department and attend the pre-arrival meetings daily basis
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Assist the Guest Service team in the lobby when required
• Have a good coordination with the finance, Housekeeping and other operational departments
  
  

Others

• Operate as a key point of contact for the hotel on RPS, CX, Sustainability – Tree of Life:
• Establish and maintain strong relationships with key stakeholders both internal and external on sustainability.
• Source local and international content and connect/collaborate with stakeholders to enhance guest experiences.
• Any other duties as assigned by the General Manager.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote graciousness.
  
  

Company’s Culture

• Communicate and fully embrace the Company’s culture; incorporate the Graciousness Pillars and integrate the Tree of Life into all activities. Lead by example and cascade Dusit’s culture to all colleagues.
• Be a change agent; agile, adaptive, and open to new ideas and approaches. Embrace innovation and foster a culture of continuous improvement.
  
  

CONFIDENTIALITY & DATA PROTECTION

• Ensure confidentiality from acquiring, storing, transferring, and disposing of all intellectual property and databases, both hard copy and electronic, in compliance with Data Protection guidelines of the local and international laws.
• Adhere to Dusit Internet and Email policy at all times.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

Job Requirements & Qualifications

You should be an advertising, marketing or communication graduate with preferable experiences in a similar field. You must be a computer literate with fluent and effective communication skills, verbal and written in English and preferably Arabic.

Knowledge & Competencies

The ideal candidate will be a confident, outgoing, vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts records, while possessing.