Sales & Support Engineer

1.1. Customer Interaction:

• Attend to customers by helping them select products and conducting demos.
• Ask the right questions to understand customer requirements and direct them to the appropriate products.
• Provide outstanding customer service by greeting customers in a welcoming manner and offering personalized recommendations.
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
  
  

1.2. Customer Support:

• Respond to customer queries through call, chat, email, and walk-ins in a timely and accurate manner by either answering their questions or passing them to the appropriate support staff.
• Ensure customer support for new purchases or maintenance requirements.
• Manage customer inquiries and technical tickets, allocate tickets to the respective teams, and provide after-sales support.
  
  

1.3. Technical Demo Assistance:

• Greet customers and offer guided tours to showcase robot features and capabilities.
• Assist customers in hands-on interaction with the robots, providing real-time demonstrations.
• Gather customer feedback during showroom visits and relay insights to the sales and development teams.
• Support the setup of interactive displays, ensuring all robots are functional and optimized for demonstration purposes.
  
  

1.4. Event Participation:

• Stay updated with advancements in robotics and relevant engineering fields.
• Participate actively in company-organized robotic events like Robo CAMP, Robotics Championships, internships, exhibitions, and expos.
• Work flexible hours and at various locations based on event requirements.
  
  

1.5. Sales Coordination:

• Coordinate and assist the sales team by filing important details of requirement and communicating relevant information.
• Help create proposals, send them to clients, follow up on client responses, and schedule further meetings.
• Support sales through due diligence and provide other related assistance as needed.
  
  

1.6. Robot Setup and Maintenance:

• Set up robots as per the project document directed by the CEO/ Innovation Manager. This includes updating robots’ feed files, mapping, announcements, branding, and performance optimization, along with all necessary setup to deliver the robot.
• Maintain and manage robots in good condition, addressing any required repairs and fixes either at client premises or in the robot lab.
  
  

1.7. Performance Testing and IT Monitoring:

• Conduct integration tests, quality control, and submit reports while applying fixes.
• Record test procedures and results, and install, program, or repair controllers and tools.
• Monitor the performance of robots, ensuring they remain up-to-date and protected from manhandling, or damages for optimal productivity.
  
  

Requirements

2.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects is preferred, but not a must.

2.2. The ability to multitask, work in a fast-paced environment, and meet deadlines.

2.3. Consistent, accurate, and thorough with an eye for details.

2.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must.

2.5. Discipline to keep the deadline-driven environment, provide timely reports, and feedback.

2.6. The ability to multitask, work in a fast-paced environment, and meet deadlines.

2.7. Must have Resident visa, with emirates id, and NOC to work as intern.

Benefits

• Remuneration
  
  

3.1. 30 days of internship stipend is AED 75/- per day.

3.2. 31 to 60 days of internship stipend is AED 100/- per day.

3.3. 61 to 90 days of internship stipend is AED 125/- per day.

3.4. After 90 days of internship, the application will be reviewed for full-time position with the company.