Senior Manager – ATM and CDM

Company Introduction

JOB DESCRIPTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Purpose

ENBD Business Banking was created as a distinct vertical to handle all “non-individual” relationships within RBWM Business Banking. It has always prioritized placing customers on suitable platforms to deliver optimal products & services.

As Senior Manager – ATM/CDM you will be in charge of leading business analysis initiatives related to the ATM/CDM network, translating operational needs and digital transformation goals into actionable technology and process improvements.

Responsibilities

• Act as the business lead for initiatives related to the ATM/CDM network, covering digital upgrades, vendor transitions, and performance improvement.
• Analyze current ATM/CDM processes, identify gaps and inefficiencies, and propose enhancements in collaboration with stakeholders.
• Drive backlog refinement, sprint planning, and requirement gathering for ATM/CDM-related digital projects.
• Define and document detailed business and functional requirements for hardware deployment, cash forecasting, consumables, and issue resolution.
• Lead data-driven decision-making using tools like Power BI to monitor ATM/CDM performance, SLAs, and customer usage.
• Liaise with vendors and internal teams to align on ATM/CDM installations, removals, and relocations.
• Work with Finance to forecast ATM/CDM costs and manage purchase justifications and approvals.
• Ensure compliance with operational risk policies and regulatory standards; maintain oversight of account setup, closures, and P2P invoice clearance.
• Proactively support test cases, UAT coordination, and release validation for ATM/CDM digital capabilities.
• Champion automation, customer experience, and agile maturity across assisted channels.
  
  

Requirements

Education

• Minimum of bachelor’s degree preferably in Business, IT, or Engineering.
  
  

Experiences

• Minimum 10-12 years of experience in ATM/CDM operations or digital banking
• Proven experience as a Business Analyst in agile squads
  
  

Knowledge & Skills

• Strong knowledge of ATM/CDM operations, process improvement, and cash logistics.
• Proficiency in tools like Power BI, JIRA, Confluence, and Excel.
• Strategic thinker & a team player with a strong combination of business management and marketing expertise.
• Self-motivated team player with good interpersonal & leadership skills
  
  

WHAT WE OFFER YOU:

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees
  
  

WHY JOIN US?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.