Senior On-Site Service Specialist

Position Profile

The Senior On-Site Service Specialist provides operational functions in various areas, including sorting, mailing, shipping and receiving products, handling incoming and outgoing mail/faxes, and applying necessary postage. This role requires advanced presentation and telephone skills, distinguishing it as a senior-level position within on-site services. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration.

Job Duties And Responsibilities

• Perform scanning and/or imaging of documents.
• Maintain records for management reports and track inventory of supplies.
• Distribute office supplies, faxes, and mail to company personnel or designated drop-off points.
• Calculate charges for jobs performed, maintain logs, and generate reports as required.
• Perform filing duties in line with specific customer requests, including archiving documents.
• Travel between customer buildings as needed.
• Handle shipping and receiving materials.
• Perform light maintenance and cleaning duties as assigned.
• Occasionally engage in shipping, receiving, and dock work in a mailroom environment.
• Operate equipment including shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales for job completion.
• Utilize copiers, fax machines, postage meters, and some PC applications.
• Ensure that data for Ricoh MOR, SPG, and job logs are accurately captured.
• Perform other duties as assigned.
  
  

Qualifications (Education, Experience, And Certifications)

• High school diploma or GED required.
• 1-2 years of related work experience.
• Some experience in related copy jobs is preferred.
• Valid driver’s license and minimum levels of auto insurance coverage may be required.
• Basic proficiency in Microsoft Office Suite.
  
  

Knowledge, Skills, And Abilities

• Strong knowledge of shipping and receiving procedures.
• Basic electronics knowledge is preferred.
• Ability to work independently and manage multiple tasks efficiently.
• Competency in determining correct packing materials and checking packing slips for accuracy.
• Ability to follow instructions for mail delivery and other tasks.
• Strong troubleshooting and problem-solving skills.
• Ability to read and comprehend technical manuals and related publications.
• Excellent customer relations and verbal communication skills.
  
  

Working Conditions, Mental And Physical Demands

• Frequent exposure to copier/fax machine noise, toner, and temperature changes.
• Potential exposure to paper cuts from handling documents and boxes.
• Requires walking between buildings in varying weather conditions.
• Daily interaction with customers, employees, managers, and occasional vendor contact.
• High stress levels due to tight deadlines and quick turnaround times.
• Physical requirements include standing, walking, bending, reaching, stretching, and lifting up to 50 lbs., as well as moving equipment weighing up to 400 lbs.
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals in this role. They are not meant to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.