Service Manager
ADEAREST
Date: 2 weeks ago
City: Sharjah
Contract type: Full time
Responsibilities and duties:
SERVICE:
Meets service schedule, deadline and perform the best service in a high and quality standard.
Qualifications:
Bachelors Degree in Engineering or equivalent in any related courses
Years of Experience:
Minimum 10 years related experience and/or training in a managerial role; and/or equivalent field
operations or engineering experience; or equivalent combination of education and experience.
Person Requirements:
Internal: Staff, Supervisors, Managers
External: Clients, Supplier
SERVICE:
- Review, development, management, and execution of Service contract.
- Provide overall leadership and direction to service team by setting role, performance expectations, and critical milestones.
- Monitor, identify level Service Staff technical knowledge & skills. Recommend & work on plans to strengthen their refrigeration know-how and grow their experience.
- Meet company and customer requirements, drive timely and clearly communicated decisions and schedules.
- Ensure focus on safety, reliability, cost, and schedule.
- Review, develop and enforce standardized processes and procedures for product issues in the refrigeration field.
- Work with customers to collectively solve system issues and continuously improve customer support levels.
- Provide senior management with solid recommendations for continual operations improvements based on cost benefit analysis.
- Directs, supervises, and manages the performance of the service staff.
- Works closely with internal departments to drive resolution to customer issues.
- Coordinates with other Departmental Managers and Supervisors to share manpower and scheduling.
- Administrative duties as applicable (expense reports, timesheets, etc.)
- To ensure that service department administration systems operate efficiently.
- To accurately evaluate service staff performance, to report on this performance monthly and to accurately forecast short term future business.
- Supervising/ ensure supervision of technicians who perform start-ups, service calls and preventative maintenance on refrigeration systems.
- Conduct regular site inspections.
- Meet with customers as needed.
- Perform other related duties as required.
Meets service schedule, deadline and perform the best service in a high and quality standard.
Qualifications:
Bachelors Degree in Engineering or equivalent in any related courses
Years of Experience:
Minimum 10 years related experience and/or training in a managerial role; and/or equivalent field
operations or engineering experience; or equivalent combination of education and experience.
Person Requirements:
- Demonstrate leadership operations and managerial experience.
- Good negotiation skills.
- Supervision skills.
- Strong computer proficiency and experience with AutoCAD software.
- Proven skills in customer and vendor interface.
- Ability to relate to others
- Negotiating skills
- Good motivator
- Time management
Internal: Staff, Supervisors, Managers
External: Clients, Supplier
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