Supervisor - Workshop

Job Description

• Receive Job Orders for service and repair jobs from Service Advisors
• Manage loading and - Provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer.
• Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience.
• Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed.
• Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue.
• Should have flair for selling value added services, tyres, accessories etc.
  
  

Responsibilities

• Responsible to achieve set target productive efficiency for the month.
• Responsible in ensuring workshop productivity is maximized
• Regularly monitor service orders (WIP) and ensure timely billing.
• Responsible for the vehicle's ready turnaround time.
• Responsible to achieve fix right first-time target ( FIRFT)
  
  

Qualifications

• 3 to 7 years of experience as a Workshop Supervisor in Automobile Industry
• Experienced in the Dealer Automobile Industry
• Highly Organized and result driven
• Tactical & a decision maker
  
  

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.