Team Lead, Sales Support

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

We're looking for a Sales Support Team Lead to lead our deal management function and team in our Dubai office, playing a critical role in supporting our global growth and reporting to our Global Director of Deal Management.

In This Role, You'll Be Responsible For

• Overseeing and mentoring a team of deal management associates, fostering their professional growth and ensuring high-quality support. You'll support the onboarding of new colleagues and cultivate a self-starting, entrepreneurial environment within your team.
• Driving the strategy and execution of all global deal management processes, ensuring seamless support for our sales teams and clients. This involves collaborating with various internal teams like Sales, Legal, Risk, Onboarding, and Finance to ensure smooth client onboarding and agreement execution.
• Developing and maintaining standardised deal management frameworks to ensure consistency and efficiency across all regions. You'll identify opportunities for process improvements in how the Deal Management team operates and adapt the execution of new processes.
• Collaborating closely with regional sales and deal management teams to understand their needs and proactively provide guidance throughout the onboarding process. You'll leverage your superb communication skills to interact with multidisciplinary senior stakeholders and manage multiple internal stakeholders while delivering exceptional service.
• Acting as a creative problem-solver, finding ways to meet clients' needs while adhering to Checkout.com's policies and ensuring accurate and up-to-date documentation related to deal structures and contracts. This includes creating and reviewing customer agreements and contracts.
• Ensuring operational excellence in all deal management activities, implementing robust validation processes. This includes responding to inbound requests from the Sales team regarding onboarding or reviewing existing clients' profiles.
• Staying informed of industry best practices in deal management to continually enhance our capabilities. Familiarity with the payment processing industry and regulations is a plus.
  
  

Qualifications

• 3-5+ years in a leadership role within sales operations, deal desk, or contract management, with proven experience mentoring and developing a team.
• Strong grasp of sales operations processes and deal management workflows, with a track record of identifying and implementing process improvements.
• Exceptional communication and stakeholder management skills, able to build relationships and effectively interact with senior internal teams (Sales, Legal, Finance, etc.).
• Highly analytical and detail-oriented problem-solver, capable of understanding complex business needs and ensuring accuracy in deal structures and contracts.
• Solid understanding of commercial terms and contracts, with experience in reviewing customer agreements.
• Self-starter with a proactive work ethic, thriving autonomously in a fast-paced, entrepreneurial environment.
• Proficiency in Salesforce (or similar CRM) and strong technical aptitude.
  
  

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram