Technical Account Manager

The Account Manager coordinates the business for airframe related components internally for the Middle East Region and its surroundings. At the same time, the role owner will align commercial and technical details with the customer.

Sounds interesting? We are looking forward to your application!

Tasks

Your main tasks include, among others:

• Account and customer service management
• Calculate and prepare repair quotes
• Upselling for next business from existing customers
• Be in contact with customers to align specific demands
• Create and manage account reports as well as develop KPIs
• Grow Customers accounts
• Support budgeting and customer revenue development
• Analyze and perform profit and cost evaluation
• Identify potential improvements and initiate benchmarking for profit optimization
• Determine key profit targets; perform variance analysis, and align with Key Customers requirements
• Ensure contracted service performance, identify improvements and cost reduction potentials
• Ensure continued customer satisfaction and loyalty
• Anticipate special customer requests and participating in Projects
• Technical explanations about aircraft parts
• Understand technical evaluation of damages
• Understand technical evaluation of assets
  
  

Requirements

The ideal Technical Account Manager should meet the following requirements:

• Practical experience in Account Management, preferably of aviation products
• Knowledge in composite parts and/or other comparable aviation products
• Vast knowledge and understanding of the regional business and aviation culture
• Ideally possess concrete networks in the Middle East market
• Excellent negotiation and problem solving abilities
• Strong commercial awareness and analytical skills
• Able to demonstrate strong research and organizational skills
• Team player with a collaborative and strategic mindset
• Clear and effective communication and interpersonal skills with the ability to build relationships across all organizational levels
• Proactive and innovative
• Willing to travelling abroad
• Fluent in English extra language added advantage
• IT proficiency esp. MS Office
• Practical experience in Engineering, preferably with aviation products (e.g., as an inspector, certifying mechanic, or similar roles)