Telephone Operator
SCA Sistemas de Control y Automatización Neumática
Date: 3 weeks ago
City: Dubai
Contract type: Full time
As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:
Key Job Responsibilities:
- Professionally and warmly receive each Guest call, ensuring a friendly interaction.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Address every query with politeness and courtesy, consistently exceeding Guest expectations.
- Greet Guests by name upon calling, adhering to the established standard.
- Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
- Cultivate awareness of Guest profiles through the Opera Guest profile system.
- Complete long-distance call vouchers and accurately record them on the traffic sheet.
- Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
- Take messages for Guests and Management in accordance with prescribed standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Head of Commercial Operations META
Galderma,
Dubai
4 hours ago
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest...
Assurance - Core Assurance - Senior Manager - Abu Dhabi, UAE
PwC Middle East,
Dubai
6 hours ago
DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class...
Business Development Executive - IT - Arabic Speaking
Tipstat,
Dubai
10 hours ago
TasksIdentify and develop new business opportunities in the IT sector by leveraging your Arabic language skills to communicate effectively with clients in the MENA region.Collaborate with cross-functional teams to tailor AI product offerings and staff augmentation solutions to meet the specific needs of potential clients, enhancing their business growth.Conduct market research to identify trends and customer needs, focusing on the...
