Test Center Administrator (UAE)
Amideast
Date: 4 hours ago
City: Dubai
Contract type: Full time
Apply For This Job Location:
UAE - Dubai Address
Dubai, Job Type:
Full-Time Posting Date
11/20/2023
Position Description
Amideast seeks a highly motivated individual who is willing to join the testing team and provide testing services. The Test Center Administrator works in a professional Test Center setting and ensures the integrity of our testing services by proctoring and controlling the test center environment.
Responsibilities
QUALIFICATIONS AND SKILLS:
UAE - Dubai Address
Dubai, Job Type:
Full-Time Posting Date
11/20/2023
Position Description
Amideast seeks a highly motivated individual who is willing to join the testing team and provide testing services. The Test Center Administrator works in a professional Test Center setting and ensures the integrity of our testing services by proctoring and controlling the test center environment.
Responsibilities
- Complete mandatory TCA training, which includes trainings and certification exams as required
- Greet examinees and verify identification
- Register and prepare candidate information on the Roster/Score Card
- When applicable, collect candidate’s biometric information (collect fingerprints)
- Monitor candidates as they complete their exam
- Resolve candidate issues and technical issues or report them to the appropriate supervisor
- Protect security of all computer software in Test Center environment
- Reboot computer servers and reset passwords when necessary
- Other responsibilities include proctoring off-site testing
- Count and monitor all test materials, as outlined in the Test Manual
- Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
- Customer service and front desk support
QUALIFICATIONS AND SKILLS:
- Bilingual (Arabic and English)
- Minimum Educational level: High school Diploma
- Communicate effectively with the public from a position of authority
- Ability to read and interpret documents such as operational and maintenance instructions
- Ability to submit detailed reports and correspondence
- Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
- Capable of lifting 25 pounds
- Exposure to Microsoft Windows-based computer applications
- Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
- Hard worker and motivated
- Excellent communication, Interpersonal and organizational skills
- Customer service oriented
- Leadership and supervisory skills
- Detail oriented
- Excellent teamwork spirit
- Ability to work under pressure
- Able to maintain professional demeanor and appearance
- Flexibility to travel to other Emirates to conduct proctoring sessions
- Flexible during days and evenings on various days and times subject to change according to demand of testing schedule
- One to two years customer service-related experience required
- UAE driving license with own car
- Bachelor’s degree
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