Waiter/Waitress

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

• Greet guests warmly, offering them a personalized dining experience that reflects the poolside or beachside ambiance.
• Engage with guests to understand their preferences and provide tailored recommendations for food, drinks, and special requests.
• Provide detailed information on the menu, ingredients, preparation methods, and any dietary restrictions or allergens, showcasing expertise in the specialized offerings available at the pool and beach.
• Maintain an attentive, friendly, and professional demeanor while ensuring guests' needs are met promptly and effectively.
• Take accurate orders from guests and enter them into the POS system, ensuring all special requests, preferences, or dietary restrictions are clearly communicated.
• Serve food and beverages promptly and in a professional manner, ensuring each item meets the restaurant’s high presentation and quality standards.
• Make wine, cocktail, and non-alcoholic drink pairings based on menu selections, and provide additional beverage suggestions to enhance the guest experience.
• Upsell specialty menu items, including premium beverages, exclusive dishes, and seasonal offerings, to enhance the guest dining experience.
• Continuously monitor guest satisfaction throughout the meal, ensuring that guests are comfortable and happy with their experience.
• Proactively check in with guests to address any concerns, feedback, or requests, ensuring that service is consistently top-notch.
• Provide assistance as necessary, including offering refills, recommending additional courses, or accommodating special requests.
• Maintain a comprehensive knowledge of the restaurant’s specialized menu, including any seasonal changes, new dishes, and beverages.
• Stay up-to-date with food and drink trends, menu changes, and any promotional items to enhance the guest experience.
  
  

Qualifications

• Proven experience as a waiter/waitress, with prior experience in a high-end beach club or a luxury hospitality environment.
• Deep knowledge of the restaurant’s specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings.
• Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism.
• Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience.
• Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail.
• Strong customer service skills and a passion for delivering high-quality experience
  
  

Additional Information

Why Join Us

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success